Return Policy

Introduction

At Marketokm, we value your satisfaction and aim to ensure that every shopping experience meets your expectations.
This Return, Refund & Cancellation Policy explains how we handle order changes, cancellations, returns, and refunds.
By making a purchase from Marketokm.com, you agree to the following terms and conditions.

We encourage all customers to review this policy carefully before completing a purchase to understand their rights and responsibilities.

1. Order Changes & Cancellations

Please verify your order details (size, color, quantity, and shipping address) before checkout to avoid any inconvenience.

Cancellations are accepted within 24 hours of placing your order without any fee. To cancel, please email support@marketokm.com immediately with your order number.

Once an order has been processed or shipped, cancellation may no longer be possible.

If your order cannot be canceled, you may still be eligible for a return after receiving your item (see Section 3 below).

2. Exchanges

We currently do not offer direct exchanges for reasons such as change of mind, size, or color preference.
If you would like a different item:

Cancel your order within 24 hours and place a new one; or

Request a return after delivery, and then reorder your preferred item.

If your order arrives defective, damaged, or incorrect, we will gladly provide a replacement or refund at no additional cost.
Please contact us within 30 days of delivery and include clear photos or videos showing the issue.

3. Returns (30-Day Window)

You may request a return within 30 days of receiving your order if any of the following apply:

The item arrived damaged or defective.

You received the wrong item.

The product materially differs from its description on our website.

Items Not Eligible for Return:

Used, washed, or altered items.

Items missing original tags, labels, or packaging.

Damage occurring after delivery or from improper use.

Minor cosmetic variations or imperfections that do not affect the product’s intended use.

All returned products must be in original, unused condition, with all tags and packaging intact.

4. How to Request a Return

To ensure a smooth return process, please follow these steps:

Email us at support@marketokm.com within 30 days of delivery. Include your order number, a brief description of the issue, and photos or videos if applicable.

Wait for our Return Authorization and detailed return instructions. Please do not ship any items before receiving our approval.

Once authorized, carefully pack your item and ship it using the return address and instructions provided.

We recommend using a trackable and insured shipping method, as we are not responsible for items lost or damaged in transit if the return shipping is customer-paid.

5. Shipping Costs & Fees

For returns due to customer preference (e.g., size, style, or color), customers are responsible for return shipping costs.

If the return is due to Marketokm’s error (wrong item, defective, or damaged product), we will:

Provide a prepaid return label.

Reimburse reasonable return shipping costs once the item is received and verified.

No cancellation, restocking, or return processing fees are charged for approved returns..

At Marketokm, your satisfaction is our priority.
We understand that issues may arise, and we are always willing to help you find a fair and timely resolution.
Our goal is to make your shopping experience smooth, transparent, and trustworthy — from the moment you place your order until the product reaches your hands.

Thank you for choosing Marketokm. We truly appreciate your business and your trust in our brand.

Company Name: Marketokm LLC
Address: 23 Hillshire Ct Aiken, SC 29803, United States
Email: support@marketokm.com
Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)